Terms of Service

Welcome to Leadblanc. By accessing or using our platform at leadblanc.com, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access or use our services.

1. Use of Service

Leadblanc provides an automated customer conversation and commerce platform for messaging channels, including WhatsApp and Instagram. You agree to use the service only for lawful business purposes and in accordance with these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Subscriptions, Billing & Merchant of Record

Leadblanc offers monthly and annual subscription plans (Starter, Growth, Pro, and Enterprise) with transparent pricing and message allocations. Our order process and billing are conducted by our Merchant of Record, Dodo Payments. Dodo Payments handles billing support, currency processing, and payment security.

You may cancel your subscription at any time via your account dashboard or the billing link in your receipt. Cancellations take effect at the conclusion of your current prepaid billing cycle. All refunds are governed by our Refund Policy.

3. Acceptable Use Policy

You must not use our platform to transmit spam, unsolicited messaging, or fraudulent communications. When using our messaging integrations (such as the Meta WhatsApp Cloud API), you must comply with Meta’s Commercial Terms and Acceptable Use Policies. Leadblanc reserves the right to suspend or terminate accounts that violate third-party network policies.

4. Intellectual Property

The service and its original software, branding, features, and functionality are and will remain the exclusive property of Leadblanc and its licensors. You retain full ownership of all proprietary business data, customer records, and knowledge base documents uploaded to your workspace.

5. Limitation of Liability

In no event shall Leadblanc, nor its directors, employees, or partners, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or third-party messaging network disruptions.

6. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any significant changes via email or dashboard notification.

7. Contact Us

If you have any questions about these Terms, please contact us directly at:
contact@leadblanc.com