Cancellation and Refund Policy

At Leadblanc (leadblanc.com), we want to ensure you have a transparent experience with our AI customer support platform. Please review our policies below regarding subscription cancellations and refund eligibility.

1. Merchant of Record

Our order process and billing are conducted by our Merchant of Record, Dodo Payments. Dodo Payments handles billing support, currency processing, and payment security.

2. Subscription Cancellations

• You may cancel your Leadblanc subscription at any time directly through your account dashboard or via the customer portal link provided in your billing receipt.
• Upon cancellation, automatic renewals will stop immediately. You will retain full access to your plan and associated services until the conclusion of your current paid billing period.
• Canceling a subscription prevents future recurring charges but does not automatically issue a retroactive refund.

3. Refund Eligibility & Window

• 7-Day Money-Back Guarantee: We offer a refund on your initial subscription charge if requested within 7 days of the original purchase date.
• Renewals: If your subscription auto-renewed and you intended to cancel, you must submit a refund request within 48 hours of the renewal charge.
• Exclusions: Refunds will not be granted if there has been excessive consumption of AI credits/tokens or deliberate abuse of the automated service during the active billing period.

4. How to Request a Refund

To initiate a refund request, send an email to contact@leadblanc.com from your registered account email with your order ID or payment receipt.

Approved refunds are processed back to the original payment method (Credit/Debit Card, UPI, or Digital Wallet) within 5–10 business days, depending on your bank's processing times.