Privacy Policy

At Leadblanc (leadblanc.com), we take your privacy and business data security seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our customer conversation and commerce platform.

1. Information We Collect

We collect information that you provide directly to us when you register for an account, configure messaging channels, or communicate with us:

• Account Credentials: Full name, business email address, company name, and authentication tokens.
• Billing Information: Payment identifiers and billing details processed securely via our Merchant of Record, Dodo Payments, and Stripe. We never store raw payment card data on our servers.
• Communication Data: Customer conversation logs and inquiries processed on your behalf through connected APIs (WhatsApp Cloud API, Instagram Messaging).

2. How We Use Your Information

We use collected data solely to provide, operate, and maintain Leadblanc services:

• Facilitating automated customer conversations and lead generation.
• Processing subscription billing, renewals, and refunds through our Merchant of Record.
• Sending essential service notices, security updates, and usage alerts.
• Complying with applicable legal and regulatory obligations.

Zero AI Training: We never sell your data or permit third-party AI model providers to train models on your proprietary business conversations or customer documents.

3. Data Security & Storage

We implement enterprise-standard encryption at rest (AES-256) and in transit (TLS 1.3). All database and file infrastructure is hosted within secure, audited SOC2 Type II certified cloud environments.

4. Third-Party Integrations

Our platform integrates with third-party services including Meta (WhatsApp & Instagram APIs), Dodo Payments (Merchant of Record), and transactional notification providers. Data exchanged is strictly limited to what is required to perform the requested service.

5. Your Rights (GDPR & CCPA)

You retain full rights to access, rectify, export, or permanently delete your personal and business data stored within Leadblanc. To request data deletion or export, contact our privacy officer.

6. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:
contact@leadblanc.com